1. Make sure that the site is properly synced.( WP admin -> WP Time Capsule -> General and Sync Purchase )
2. Make sure that the WP admin user, which is used to log in the WP admin dashboard, is different from the admin name entered in the single site settings.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5df73a31c74e05153f657821%2F1576483650412_screenshot-dark.dev.com-2019.12.16-13_36_20.png?alt=media&token=d8641dae-2620-414b-94e1-a753369530b5)
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5df73a31c74e05153f657821%2F1576483676050_screenshot-dark.dev.com-2019.12.16-13_37_05.png?alt=media&token=c954e611-544b-448e-8bac-8ba8bfa0d4ef)