Help Center

Common questions and support documentation

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Commonly asked questions

How can I add a new site using an existing Google Drive token?

How do I whitelabel the WPTC plugin on my WordPress site?

How do I stage my WordPress site?

How to do Staging, How to duplicate your WordPress site

Why does your first backup take too long to complete?

Where are my files stored?

Setting up WordPress auto updates

How many websites can be backed up simultaneously?

How to perform updates on your Staging site?

List of excluded files by default

How to restore backup on your staging site?

How to create life cycle rule on S3

Roll Back

How to Change your Site URL from WPTC Dashboard

How does WPTC backup and restore multisite

How to backup a site with folder protection

folder protection, http auth

How to change billing details or card details

update credit card details, update billing details

Where is the SQL database stored in WPTC backup?

How to exclude DB tables and prevent overwriting during Staging to Live

exclude-contents exclude-table staging stagingtolive staging-to-live